BTC, as a partner of Genesys provides solutions for customer service, marketing and sales through best in class contact center software, Digital transformation, Automation using bots and artificial intelligence, Workforce Optimization solutions, Analytics and Reporting.
Our offerings include solutions for small and medium size market as well as Enterprise market like Banking sector, Insurance industry, Telco industry, Healthcare sector, Hospitality sector, Automobile sector, FMCG industry etc.
Genesys Engage (PureEngage)
| Self-Service | |
| Digital | |
| Work Force Optimization | |
| Outbound | |
| Inbound | |
| Knowledge Management | |
| Analytics | |
| Integration | |
| Customer Satisfaction |
PureConnect Solution Offerings
| IVR & ACD | |
| Dialer | |
| CX Insights | |
| Process Automation | |
| Feedback Managment | |
| Designer | |
| Analytics | |
| Integration | |
| Work Force Optimzation |
PureCloud Solution Offerings
| Latest digital and innovations | |
| Simplify your tech stack | |
| Modren Saas platform build for security and resiliency |